AS ALWAYS - THE QUALITY OF THE FINISHED WORK REMAINS MY TOP PRIORITY.

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E-mail me -  messages are usually answered by the next business day.
However, since I am the entire staff,  I do occasionally need to close for appointments,
family emergencies, sick days and even more rarely, a vacation.  If you are coming from
a distance, it is always good to call ahead.


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My Guarantee of Quality Workmanship

I stand behind my work and will repair, at NO cost to you, any defect in my
workmanship, in any mount I have done, for a period of 10 years from the date you pick
up the mount. Or, at my option, you will be given credit equal to the amount you
originally paid (not including tax)  towards a new mount.

Covered problems include but are not limited to, problems with the paint or finish on
any mount, grease bleeding, cracking on the show side of fish, separation of the skin at
the seams or any place on the mount, odor, etc.

Mounts with habitat bases - Natural materials (such as weeds, cattails and grasses)
may break and need to be replaced occasionally.  I use silk, plastic or preserved natural
materials to keep your mount looking as good as possible.  I will replace materials and
touch up habitat bases on mounts I have done at 1/2 my usual rate.

Mount must be hung in a normal living environment and reasonably well cared for as
instructed.  Mounts placed in basements, bathrooms, boathouses, un-heated cabins,
garages, outdoors or any other area with excessive swings in temperature or humidity,
will not be covered by this guarantee.

This guarantee does not apply to mounts that are broken due to handling or any abuse,
fire or smoke damage (including cigarette smoke), water or excessive humidity damage,
sun damage or other acts of God or man over which I have no control.





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SHIPPING INFORMATION

Almost any mount can be shipped from almost anywhere in the world now.  The
following procedures should allow you to safely and legally ship any mount to me.

PREPARING  FISH, BIRDS AND SMALL TO MEDIUM MAMMALS FOR SHIPPING

Fish, birds and mammals up to about 40 lbs. Can be shipped via UPS without problems.
 Take extra care when shipping small fish or a single fish bird or small mammal to
prevent thawing in transit.  Birds, small mammals and fish under 15 lbs. Should be
shipped whole, without gutting or field dressing.   To reduce weight and shipping
expense, large fish can be cut on the back (wall) side and gutted.  Medium mammals
(fox, bobcat, etc.) can be field dressed using a short cut down the center of the belly.  
Wipe as much blood off as possible, then -
1.    Wrap fish, bird and small mammals in a wet cloth and place in a plastic bag.  Medium
mammals can be placed in 2 or 3 heavyweight garbage bags.
2.    Roll the fish up in the bag, seal with tape and freeze solid.  This may take several
days depending on the size of the animal
3.    Remove the animal and roll in several sections of news paper.  Be sure and cover
the ends.  Tape in place.
4.    Smaller fish and mammals (under 3 lbs..) should be rolled up together in the
newspaper.  Birds can be wrapped individually.   Put back into the freezer until you are
ready to box & ship.  There are a couple methods that work well.

SHIPPING -  BOX METHOD for FROZEN ANIMALS

1.    Use a STURDY cardboard box, and place several layers of newspaper on the
bottom, then crumple single newspaper sheets and fill the box 1/2 way up.  OR, cut a
piece of 2" thick Styrofoam and place on the bottom.
2.    Put all the animals to be shipped together in a heavyweight plastic bag, (at least 2
mil) and  place in the center of the crumpled papers or on top of the foam.
3.    Place sections of newspaper on all 4 sides of the box OR cut foam to fit the sides.
4.    Crumple more newspaper and pack all around and over the frozen critters, then
place foam or newspapers on the top.
5.    In an envelope, place the filled out and signed work order, your deposit and any
tags or copies of  required paperwork, i.e., Cites tags, hunting license, special permits
etc.   Place the envelope in a Ziploc bag and tape to the underside of the lid.  This keeps
the important info dry and from getting cut when the box is opened.
6.    Use GOOD tape and seal all the seams on the top and bottom of the box.  Label as
PERISHABLE
7.    Call before you ship so I am expecting the package.  Ship via UPS on a Monday; or
Tuesday if you are in one of our neighbor states.  Do not ship on a week with a holiday.
 Packages under 5 lbs.. Should be sent Next Day, 6-15 lbs.. - 2 Day and 15 lbs.. and over
can go regular Ground Freight.  Freight warehouses and trucks are not "climate
controlled" so in hot weather use your judgment.
8.    I will call or e-mail when the package arrives and is unpacked.  You will be mailed a
numbered receipt for your shipment showing poses, lengths, and other mounting
instructions as well as your deposit.  Use this number when making payments or
contacting me about your animals.

SHIPPING - COOLER METHOD

1.    Prepare animals as above for shipping , then place the animals on top of a layer of
crumpled paper in a cooler. If you are shipping multiple animals, put them all together in
a heavy plastic bag.
2.    Pack the cooler with crumpled paper.
3.    If you are using a  cheap cooler, place it in a cardboard box, pack paper around it if it
is not a good fit If you are using a regular ice chest, then -
4.    Follow #5 thru 8 above

SHIPPING - LARGE MAMMALS AND GAME HEADS

Life-size mammals and game heads must be skinned first.  Do not forget to take the
necessary measurements.  .Once you have the skin off the animal, DO NOT SALT.  
Remove as much fat as you can to reduce weight, roll it up and  place in several heavy
plastic bags.  Freeze solid, this will take several days.  Packages up to 70 lbs.. Can go
UPS.  Anything over that must go by truck freight. Follow the instructions above
OR have a professional taxidermist in your area measure, skin, flesh and salt the hide.  
The dry salted skin can then be shipped regular ground delivery without fear of
spoilage.  I will deduct my charge for fleshing and salting from your bill if the hide is
properly prepared.


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PAYMENT

I accept cash, personal checks, money orders and bank checks.  No 2 party checks or
payroll checks.  I do accept Visa, Master Charge and Discover credit cards, check cards
or other electronic money transfers .   

DEPOSIT - ALL work brought in will need a 50% deposit.  This includes - birds, fish,
game heads & mammals. Full deposit should be paid when mount is complete , unless
arrangements have been made to accept payments.  Tanning & fish reproductions
require a minimum deposit of 50% of the total.  Once your deposit is paid, no further
payment is due until the mount is completed.

MONTHLY PAYMENTS -  You may make monthly payments on any mount.  There are
no charges or interest.   If you are paying the total amount in monthly installments, take
the full amount and divide by 12.  You must make the first 6 payments and your deposit
is considered paid.  After that you may pay as often and as much as you like.  Please
include your Work Order # in the Memo line on your check when making any payments.
FINAL PAYMENT - The full amount is due within 30 days of being notified that your
mount is completed.  If your mount is being shipped to you, I will accept personal
checks, but your mount will not be shipped for 2 weeks after receiving your check.  I will
ship on the next Monday for orders that are paid in full or when final payment is made
with a postal money order or bank check.
If the balance has not been paid after 30 days, you will be charged $15 per month
storage for each mount.



Thanks
Mark Ditzel
Master Taxidermist
Taxidermy By Mark Ditzel
12270 Luttenton Rd. Hanover Mi. 49241
Phone /Fax (517) 563-2805

markditzel@yahoo.com